Customer Analytics and Fraud Detection

The Problem

Thanks to electronic counters, a huge amount of energy consumption data (load curves) is now available and mostly unexplored. Hence, the key challenge of many energy companies is nowadays that of extracting from such data previously unknown and useful knowledge in order to gain insigths into their business, get a deeper understanding of how their customers use energy and, thus, to improve both the quality and the efficiency of their services – e.g., through customer tailored contract offers, or energy comsumption prediction aimed at shielding energy companies from power shortage/surplus.

Exeura solution

From the collaboration among Enel, Exeura and Politecnico di Torino originates SHAPE, a business analytics platform for customer profiling and fraud detection.